Some TIFF images in Word document replaced by Red X

GroupDocs.Conversion Product Family
1

Hi,


We are currently evaluating the group docs viewer and conversion SDK for java to convert a range of documents into PDF and HTML.

For word documents containing particular tiff images we notice that when using the java SDK (via a slightly modified version of the SDK sample java app), these images in the converted HTML and PDF files have been replaced by a large red X. Other images and some tiff files are fine, but some always turn into the red X during conversion. The tiffs open fine in Word and a drawing tool.

Please see the attached file for a sample document which has been converted from docx to pdf. I notice that if I view this file using the GroupDocs Viewer, it displays fine. It only seems to exhibit this issue if run through the Conversion SDK, and this happens whether converting to HTML or PDF.

Thank you for your help,

Stephen Thornhill
(Menlo Security)
2
Hello,

Thank you for your inquiry.

We will investigate your files and when we will have any news you will be notified.

Thanks for your patience.

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Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
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3

The issues you have found earlier (filed as CONVERSIONJAVA-96) have been fixed in this update.

This message was posted using Notification2Forum from Downloads module by GroupDocs Notifier.
4
Hello Stephen,

We have tested the Word file and have managed to reproduce the same issue at our side with GroupDocs.Conversion for Java library 1.2.0 version. But we have good news for you , this issue was resolved in our next version of this library, that will be released on next week.

Please, follow our releases.

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Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
Follow us on LinkedIn, Twitter, Facebook and Google+

5

Hi Evgen


That is great news - thank you for the quick response. We’ll check it out in the next release.

Thanks very much,

Stephen
6

Hello Stephen,


No problem. We will notify you , when this release will be available.

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Best regards,

Evgen Efimov


http://groupdocs.com
Your Document Collaboration APIs
Follow us on LinkedIn, Twitter, Facebook and Google+