Sometimes GroupDocs.Conversion fails when it tries to get document info

GroupDocs.Total Product Family
1

Sometimes GroupDocs.Conversion fails when it tries to get document info. I was having this issue when I was running the application on Tomcat Server, but I was able to reproduce the same issue with a Java class. I attached the class that I used to reproduce the error and the documents.

Class: GetSourceDocumentInfo.java.zip (1.1 KB)
Documents: conversion-error.zip (3.8 MB)
Logs: logs.zip (2.2 KB)
SO: Windows 10
Java version: Oracle 1.8.0_221
Server: Apache Tomcat/9.0.45
Lib: GroupDocs.Conversion 21.10
conversion-error.zip (3.83 MB)
GetSourceDocumentInfo.java.zip (1.08 KB)
logs.zip (2.17 KB)

2

@john.mcqueide

This issue is under investigation with ticket ID CONVERSIONJAVA-1651.

3

Hello, is there any update about this topic?

4

@john.mcqueide

CONVERSIONJAVA-1651 is still under investigation.

1 Like
5

@john.mcqueide

The issue you mentioned will be fixed in 22.7. Please note that it reproduces in multithread mode only.

1 Like
6

The issues you have found earlier (filed as CONVERSIONJAVA-1651) have been fixed in this update. This message was posted using Bugs notification tool by Atir_Tahir