I am busy writing an annotation app using cakePHP. I am getting the following error message: “The account is closed”. What could be the problem?
Thank, you for your inquiry.
Could you please specify , do you use email@example.com email for your GroupDocs account? If no, then please specify a correct email and we will check account's logs with our product team.
Sorry for the inconvenience.
I am busy working on a php application to annotate documents. I am using a Client Id/User Id and
a Apikey/Private Key.
Yes we understand this . But we should check the logs on our server and for it we need to know the user's email that you use for api calls. Do you use the credentials (user_id and private _key) for this account - firstname.lastname@example.org ?
Ok, thank you . We will investigate the issue with our product team and will notify you, when will have any results.
We have checked the account with our product team and yes, the account was closed. Do you want that we will open it again?
No worries. I will make another plan