We receive fax files in a TIFF format (compression CCITT T.4). If I want to convert the file into another format, it throws a “GroupDocs.Conversion.Exceptions.CorruptOrDamagedFileException” (Cannot convert. The file is corrupt or damaged. Image loading failed).
The TIFF file can be opened with any other drawing software, even with the Bitmap class in .NET. It is not corrupt.
The line, where the exception is thrown, looks like this:
var converter = new GroupDocs.Conversion.Converter(tiffFile);
--> converter.Convert(convertedFile, GetConvertOptions());
@adrian.schriber
Please share following details and we’ll look into this issue:
- GroupDocs.Conversion API version that you are using
- Development environment details (e.g. OS, .NET version)
- Problematic file
- Output file format type
@adrian.schriber
You are welcome.
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): CONVERSIONNET-6384
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
The issues you have found earlier (filed as CONVERSIONNET-6384) have been fixed in this update. This message was posted using Bugs notification tool by nikola.yankov
Great! I can confirm that it works now.
Thanks for fixing it!
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