Timeout error ApiClient

GroupDocs.Merger Product Family
1

Getting this today:

com.groupdocs.cloud.merger.client.ApiException: java.net.SocketTimeoutException: timeout
at com.groupdocs.cloud.merger.client.ApiClient.execute(ApiClient.java:789) ~[groupdocs-merger-cloud-22.5.jar!/:na]
at com.groupdocs.cloud.merger.api.FileApi.downloadFileWithHttpInfo(FileApi.java:426) ~[groupdocs-merger-cloud-22.5.jar!/:na]
at com.groupdocs.cloud.merger.api.FileApi.downloadFile(FileApi.java:412)

In the client configuration i set the timeout to 2 mins:

public static com.groupdocs.cloud.merger.client.Configuration getConfiguration(){

com.groupdocs.cloud.merger.client.Configuration cfg = new com.groupdocs.cloud.merger.client.Configuration(AppSID, AppKey);

cfg.setTimeout(120000);

cfg.setApiBaseUrl(ApiBaseUrl);

return cfg;

}

It should not take this long to merge two small docx documents. Can someone take a look please?

3

@partywallpro

I have moved this issue to GroupDocs Cloud Free Support Forum - Timeout error ApiClient - Free Support Forum - groupdocs.cloud.

Please follow it instead of this one.
Thanks

4

but we are paying customers

5

Hi @partywallpro,

This topic was technically moved to the correct free support forum for GroupDocs.Merger Cloud.
The free forum simply means it’s outside our paid support or consulting program.
However, as a regular customer with an active subscription, please rest assured that your request is being handled with maximum priority.