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Track changes not displayed correctly

When rendering the attached document in html, the balloon text is not displayed correctly.

Hi There,

Thanks for taking interest in GroupDocs.Viewer API.
We’d like to know that which (.NET or Java) API you are evaluating?

Kind regards


We are a paying customer!

Hi Nicolas,

Thanks for your response.

Although, you mentioned that your concerned technology is .NET, but we need more to know that what version of GroupDocs.Viewer for .NET Api is being used by you at the moment?

Many thanks.

Hi Nicolas,

Thanks for using GroupDocs.Viewer API 16.12.0.

We investigated your attached document in Chrome version 57.0.2987.133, Firefox version 52.0.2, Microsoft Edge version 38.14393.0.0 and, Internet Explorer version 11.953.14393.0, we are unable to reproduce your issue at our end.

Can you please share screenshot of your output?

Warm Regards

Can you send me the html output and a screenshot of the document when you render it?

Here is mine attached. Also attached is the rendered html.


Thanks for sharing your screenshot and html with us.

We rendered your document with our latest version of GroupDocs.Viewer for .NET API 17.3.0, and your reported issues are fixed. Please feel free to download and use latest version of API to fix your issues.

Please find rendered page screenshot and html in attachments.

Warm Regards


Thanks for using GroupDocs.Viewer for .NET API. We are always at your service.

Many Thanks,

Yeah, that is true.

Hi there,

In case you would have any other issues, please do let us know.

Warm Regards