Free Support Forum -

Trying to open ICO files failure


Hi GroupDocs,

I’ve managed to find out that in trying to open any .ICO file using .NET viewer control, we got an error response :

Request Error

The server encountered an error processing the request. See server logs for more details.


Hello Emea,

We are sorry to hear that you have such issue. We have reproduced the issue and our product team will resolve it soon. We have created bug ticket and you can check it’s status (attached to this thread).

When the issue will be resolved we will notify you here.

Sorry for the inconvenience.