Free Support Forum - groupdocs.com

Using Azure Storage - GroupDocs says I've used 100% of 3GB Storage?

GroupDocs.Annotation Product Family
#1

Hi,


We are currently using Azure to store all of our content, but for some reason, GroupDocs is saying that we’ve used 100% of 3GB of Storage. This doesn’t make sense since we are using Azure.

Also, our Azure is configured with the settings Synchronize Content and Synchronize Metadata checked. Do these need to be checked? Should they be checked?

Thanks.

Bob
#2
Hello Bob,

Thank you for your inquiry.

Basically you are right, if you use Azure Storage then the store on GroupDocs doesn't be calculated.

Could you please specify your current account , that we will be able to check the logs for it with our product team.

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Best regards,
Evgen Efimov

http://groupdocs.com
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#3

Thanks Evgen,


Our account is admin@mavengrp.com
#4
Hello,

Thank you for your details.

We have managed to reproduce the same issue on our side and our product team will fix it. At the moment, we have increased your storage limit and you can use our service again.

We will notify you when the issue will be fixed.

-------

Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
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#5

Thank you very much Evgen. We are back up and running. I look forward to hearing about a fix for this in the near future. Enjoy the rest of your day!

#6

Hello,


You are welcome.

If you will have more questions please feel free to contact us.

----------

Best regards,

Evgen Efimov


http://groupdocs.com
Your Document Collaboration APIs
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#7

Hi Evgen,


Has this been fixed? Looking at our dashboard, I see that we’re sitting at 98% of 4GB used, which means we could have the same issue occur in the very near future. Please let me know.

Thanks,

Bob Amelung
admin@mavengrp.com
#8
Hello Bob,

Yes , our Product team notified me that the issue is fixed. So you can continue to use our service without worrying.

If you will have more questions please feel free to contact us.

---------

Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
Follow us on LinkedIn, Twitter, Facebook and Google+

#9

Hi Evgen,


Apparently, your product team lied to you, because we’re back at 100% of storage used for the third time, and none of our 4000 users can upload documentation to be annotated.

The documents are being stored in our Azure instance, but it seems you guys are storing a copy as well. Can you temporarily increase our storage capacity so our users can continue their work while you investigate?

We pride ourselves on providing a stable system to our users and this issue is starting to negatively affect our reputation. I sincerely hope you’re able to fix this in the near future.

Thanks,

Bob Amelung
admin@mavengrp.com
#10
Hello Bob,

We really sorry for the issue. We have increased your storage limit and you can use our service again. Also our product team was notified about the issue . They will investigate the issue again to fix it.

Sorry for the inconvenience.

--------

Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
Follow us on LinkedIn, Twitter, Facebook and Google+