Free Support Forum - groupdocs.com

Viewer doesn't handle big Word documents


#1

Hi,


the attached document cannot be opened with the Viewer, I remember it working with the previous version but with the latest one it just keeps loading without any visible progress.

Please help!
Mariusz

#2

Hi Mariusz,


We are sorry to hear that you have such issue. We will investigate the issue and come back to you soon.

Sorry for the inconvenience.

#3
Hello Mariusz,

We have tested the scenario and have managed to reproduce the same issue at our side , also we have logged this problem in our issue tracking system. At the moment our product team works on preparing the next generation of the Viewer for Java library and the issue should be fixed in it. Please stay tuned and we will notify you when the release will be available.

Sorry for the inconvenience.

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Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
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#4

Can you share the JIRA ticket number? Thank you.


#5
Hello Mariusz,

It was added to this thread already. you can see it in the first message (VIEWERJAVA-1080) .

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Best regards,
Evgen Efimov

http://groupdocs.com
Your Document Collaboration APIs
Follow us on LinkedIn, Twitter, Facebook and Google+