We are experiencing an issue with the viewing the pdf files
We are trying to view the pdf file with group docs but first two pages get blank, the file is attached with this ticket
Please check them and assist us in resolving the issue.
COPD.pdf (607.2 KB)
Can you please provide more details about the issue you are facing with the PDF file? Specifically, what steps are you taking to view the file, and what platform or application are you using?
Hi Thomas,
We already know about this issue, the file “COPD.pdf” is attached in the another PDF file “FINF-25-025.pdf”, that you’ve posted here. First two pages are almost blank when rendering it to the HTML format.
This issue is a bug and it is logged as " VIEWERNET-5374" in our internal bug tracking system and also attached to this forum topic. We will notify you when it will be fixed. Sorry for the inconvenience. If this is acceptable for you needs, you can render “COPD.pdf” to the PNG and/or JPEG — in that case there are no issues with first 2 pages.
With best regards,
Denis Gvardionov.
Dear Team,
Can you please provide a timeline for the solution and regarding the suggestion of render pdf to jpeg is not acceptable .
Hi Thomas,
We have reproduced this bug, logged it and assigned to our developers, but, unfortunately, at this moment we have no estimate for it. Sorry for that. We will notify you when we obtain some feedback from the developers with some timeline.
With best regards,
Denis Gvardionov
Dear Team,
Kind Reminder for the case. Could you please provide a workaround soon as possible?
Hi Thomas,
Sorry for the delay. I had a conversation with developers regarding this bug, they have promised to process this bug with higher priority, but also stated this particular bug is quite complex, so they cannot predict any estimation.
With best regards,
Denis Gvardionov
Hi Denis,
Thank you for the update. However, we are currently facing production emergencies that are impacting our deliveries. Given the critical nature of this issue, we need to emphasize the urgency and request that it be addressed as soon as possible.
As this case is now escalated, please keep us informed of any progress or interim workarounds that could help mitigate the impact until the fix is deployed.
Your prompt attention to this matter will be greatly appreciated.
Hi Thomas,
Just now had a conversation with a developer who works on this issue right now. It is a bug, its reason is clear for him, he is working on finding a solution. Unfortunately, right now he cannot give an estimate. When will be some news, I’ll inform you here.
Sorry for such delay and inconvenience.
With best regards,
Denis Gvardionov
Hi Thomas,
We found a workaround for this bug. The “COPD.pdf” file can be successfully and correctly rendered to the HTML format, if you use the next combination of options:
HtmlViewOptions htmlOptions = HtmlViewOptions. ... ;// create HTML options
htmlOptions.PdfOptions.EnableLayeredRendering = true;
htmlOptions.PdfOptions.WrapImagesInSvg = false;
When such combination is applied, the whole document, inclluding first 2 pages, wil be rendered correctly. Also please check whether you use the latest version 25.7 of GroupDocs.Viewer for .NET.
With best regards,
Denis Gvardionov