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We're sorry to hear that you have issues with GroupDocs plugin integration WordPress.
You must have a GroupDocs account to locate the user ID and private key. When you enter the information to your WordPress site, it lets you access GroupDocs files from within your WordPress site.
We’re not sure which GroupDocs app you’ve integrated with WordPress site. However, please find the instructions given below for integrating GroupDocs Viewer plugin with WordPress and retrieving the API Keys. The steps are similar in nature for all other GroupDocs apps (Annotation, Signature, etc.).
Please feel free to share your doubts or chat with us for instant solutions.
GroupDocs Support "