Evaluation only mark in the converted documents

[PiK]

"Evaluation Only" message for Full License

We have a customer using GroupDocs.Viewer who is getting the following message after viewing the first two pages of a Word document: “Evaluation Only. Created with Aspose.Words. Copyright 2003-2017 Aspose Pty Ltd” This is a paid subscription of GroupDocs, not an evaluation license. Please advise. thanks

We have similar kind of problem that with production license there is evaluation only mark in the converted documents. We have checked the similar bullets as mentioned in the earlier message:

• You are not applying the license before rendering the document.
• You are applying the license but the path to the license file in your application is not correct.
• Path to license file is correct but the application does not have the rights to access the file.
• Your license is expired

We are using .net platform.

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This Topic is created by usman.aziz using the Email to Topic plugin.

[usman.aziz]

@PiK,

Thanks for using GroupDocs.Viewer and sharing your issue with us.

Would you please tell us the version of GroupDocs.Viewer you are using? Also, please share with us your license file in a private message (see how to send a private message) so that we can investigate the issue at our end.

[usman.aziz]

@PiK,

Thanks for sharing with us the license file via private message.

We have checked your license file at our end and the documents are rendering without any evaluation limitations. To dig into the issue, we have created a console application that you can download from here. Please run this application on the server for which you are facing the issue and share with us the log.txt file that will be created in the same folder after the application has executed. Please make sure that you have put your license file in the same folder before running the application (see steps to run the application). You can also download the source code of the application from here.