We have similar kind of problem that with production license there is evaluation only mark in the converted documents. We have checked the similar bullets as mentioned in the earlier message:
- You are not applying the license before rendering the document.
- You are applying the license but the path to the license file in your application is not correct.
- Path to license file is correct but the application does not have the rights to access the file.
- Your license is expired
We are using .net platform.